Shipping policy

Last updated: January 10, 2026

At VERONA, we believe in being open and transparent about shipping timelines so you know what to expect when placing an order.

1. Where We Ship From

All VERONA products are shipped from our international manufacturing and fulfilment partners located in China.

2. Shipping Destinations

We currently ship to United States addresses only.

3. Order Processing Time

Orders are typically processed within 2–3 business days.

Once your order has been processed, it will be dispatched for shipping.
You will receive a shipping confirmation email once your order has been dispatched.

4. Shipping Timeframes

Standard Shipping

  • Estimated delivery time: 8–12 business days after dispatch

Please note:

  • Delivery times are estimates only

  • Delays may occur due to factors outside our control, including customs processing, carrier delays, or peak periods

5. Shipping Costs

Shipping costs are calculated and displayed at checkout.

From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.

6. Tracking Your Order

Where available, a tracking number will be provided once your order has been dispatched.

Please note:

  • Tracking availability may vary depending on the shipping method and destination

  • Tracking updates may take several days to appear after dispatch

7. Customs, Duties & Taxes

Orders shipped internationally may be subject to customs duties, taxes, or fees imposed by the destination country.

These charges (if applicable) are the responsibility of the customer and are not included in the item price or shipping cost.

Customs policies vary by country, and we are unable to predict or control these charges.

8. Incorrect Address or Delivery Issues

Please ensure all shipping details are entered correctly at checkout.

VERONA is not responsible for:

  • Orders delayed, misdelivered, or lost due to incorrect or incomplete address details provided by the customer

  • Delivery delays or issues caused by third-party carriers

If you believe your order is delayed or missing, please contact us and we’ll do our best to assist.

9. Damaged Items During Transit

If your item arrives damaged, please contact us within 7 days of delivery via our contact form or email with:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and work with you to arrange a replacement or refund in line with our Returns & Refunds Policy.

10. Contact Us

If you have any questions about shipping, please contact us via our contact form or email us at:
📧 btnholdings.au@gmail.com