Privacy Policy

VERENA
ABN: 22 905 192 139
Last updated: 21 December 2025

At VERENA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

VERENA is an Australian business based in New South Wales.

Business details:
VERENA
ABN: 22 905 192 139
Address: 3 Burwood Road, Burwood NSW 2134
Email: btnholdings.au@gmail.com

2. What personal information we collect

We may collect the following types of personal information when you interact with our website or place an order:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase history

  • Payment details (processed securely by third-party payment providers — we do not store your full payment details)

  • IP address, browser type, and device information

  • Marketing preferences (email or SMS opt-ins)

3. How we collect your information

We collect personal information when you:

  • Place an order on our website

  • Create or update an account

  • Subscribe to our email or SMS marketing

  • Contact us via email or our website

  • Browse our website (via cookies and tracking technologies)

4. Why we collect your information

We collect and use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Send marketing communications (where you have opted in)

  • Improve our website, products, and customer experience

  • Meet legal and regulatory requirements

5. Marketing communications

If you opt in, we may send you marketing emails or SMS messages about new products, offers, or updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Replying “STOP” to SMS messages

  • Contacting us at hello@shizukahome.com

6. Cookies & tracking technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Understand how customers use our website

  • Measure and improve our marketing effectiveness

These may include tools such as:

  • Shopify analytics

  • Google Analytics

  • Meta (Facebook & Instagram) Pixel and Conversion API

You can manage or disable cookies through your browser settings, however some features of the site may not function properly.

7. Third-party services

We may share your personal information with trusted third-party service providers, including:

  • Shopify (website hosting and ecommerce platform)

  • Payment providers (such as Shopify Payments, Stripe, PayPal)

  • Shipping and logistics providers

  • Email and SMS marketing platforms

  • Analytics and advertising platforms (e.g. Google, Meta)

These providers only receive information necessary to perform their services and are required to handle your data securely.

8. Overseas disclosure

Shizuka Home sells to customers within Australia only.
Some of our third-party service providers (such as Shopify, Meta, or Google) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with Australian privacy laws.

9. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure systems and platforms

  • Restricted access to personal information

  • Use of reputable third-party providers with appropriate safeguards

10. Accessing or correcting your information

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections if your information is inaccurate or out of date

To do so, please contact us at btnholdings.au@gmail.com.

11. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can attempt to resolve it.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.